Terms and Conditions

Validity of contract

By making a purchase via MatchU’s website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (MatchU) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, MatchU will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time.

Cookies and Security

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.

For example, we use cookies to:

  • Remember the items in your Shopping Cart
  • Control country and language settings
  • Analyze visitor statistics and behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and most of our services will not function properly.

Customer’s Account

Customers are responsible for maintaining the confidentiality of their account and password for restricting access to their computer, and agree to accept responsibility for all activities that occur under customers account or password. For those who are under 18, must be with involvement of a parent or guardian to use our sites. MatchU reserves the right to refuse service, terminate accounts, or cancel orders in their sole discretion.

Personal information

MatchU is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy.

Copyright

You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, trade secrets, rights in databases and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. We own a copyright and/or database right in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), your legal rights in relation to “fair dealing” under European copyright law, or your legal rights under any other similar copyright law, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right.

Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.

Trademarks

Our graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of MatchU. MatchU’s trademarks and trade dress may not be used in connection with any product or service that is not MatchU ‘s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MatchU. All other trademarks not owned by us that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MatchU.

The perfect fit guarantee

For customer’s assurance MatchU offers a perfect fit guarantee upon ordering.

The meaning of the perfect fit guarantee:

  • If your first new garment does not fit. You will get a new garment or an adjustment for free.
  • We will help you to find your measurements and update your profile.

To claim the Perfect fit guarantee:
Your first action is to contact our customer service at contact@matchutailor.com

The Perfect fit guarantee is valid for the first garment from each range of products: like your first shirt, your first suit, your first overcoat and so on. The Perfect fit guarantee is only valid for tailor made garments.

Delivery

During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our tailor shop to your address.

The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air flight and final delivery and are always working hard to delivery your order as soon as possible.

MatchU cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.

Your order progress can be followed by logging in to “My Account”.

Site Policies, Modification and Severability

Please review our other policies, such as our Privacy Policy, Returns Policy, Shipping & Delivery Policy and others, all of which are incorporated herein by this reference and are posted on the Site. These policies also govern your visit to the Site. We reserve the right to make changes to the Site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

 

Termination of Usage

We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.

Return Policy

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.



last revised and made effective as of October 18, 2018